Shipping policy
At Phie, we're committed to providing you with beautiful jewellery and a seamless shopping experience. This shipping policy outlines the details of our shipping process to ensure that your orders are delivered safely and on time.
1. Shipping Methods:
We offer the following shipping method within New Zealand:
- Standard Shipping (3-7 business days)
2. Shipping Costs:
Shipping costs are calculated based on the total order value and the selected shipping method.
3. Delivery Timeframes:
Please note that delivery times may vary depending on your location and the shipping method selected. Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.
4. Shipping Destinations:
Phie ships to addresses within New Zealand. We currently do not offer international shipping.
5. Order Tracking:
For all orders, we provide a tracking number that allows you to monitor the progress of your shipment. You can track your order through the link provided in your confirmation email.
6. Shipping Carriers:
We use NZ Post to ensure safe and reliable delivery of your jewellery.
7. Shipping Restrictions:
We do not ship to freight forwarders or package consolidation services.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns and Exchanges Policy. Shipping fees associated with returns or exchanges may apply.
9. Lost or Damaged Shipments:
In the rare event that your order is lost or arrives damaged, please contact our customer support team within 5 days of receipt, and we will work to resolve the issue promptly.
10. Holiday Shipping Deadlines:
To receive your jewellery in time for holidays or special occasions, please refer to our Holiday Shipping Deadlines, which will be updated as needed.
11. Customer Support:
If you have any questions or need assistance with your order or shipping, please reach out to our customer support team at phie.jewels@gmail.com. Our team is here to help you.
12. Shipping Policy Changes:
Phie Jewels reserves the right to update and modify this shipping policy. Any changes will be posted on our website, and the date of the latest revision will be noted.
Thank you for shopping with Phie Jewels. We hope you enjoy your stunning jewellery pieces, and if you have any questions or concerns, please don't hesitate to contact us.
Last Updated: 18/10/2023